DPL VR Tools

Procedures for forwarding questions to email reference:

Even though some customers will create their own accounts with the new software download, we still do not have access to any information about their email addresses. So, if you want to forward a question to the General Reference email service, or the Western History email service, you will still need to get an email address for the customer.

You will then need to copy and paste the chat transcript into a Word document or just your Groupwise email, and forward the question. You can copy and paste your chat messages before you exit out of your session, or you can access the Previous Sessions area, click on the appropriate session, then copy the text, and paste it into a Word document, or email area of Groupwise.

To simplify the forwarding procedure, we will be forwarding any questions to just the General Reference email address. Those librarians will triage the question and get it to the Western History department.

The email address for General Reference is: dplref@denver.lib.co.us